eValid™ -- Automated Web Quality Solution Browser-Based, Client-Side, Functional Testing & Validation, Load & Performance Tuning, Page Timing, Website Analysis, and Rich Internet Application Monitoring. © Copyright 2000-2008 by Software Research, Inc.

Description
Technical support under an eValid Maintenance and Support Subscription is provided by telephone and email. Our goal is to respond to every question within one business day.

• Basic Support:
  This usually involves questions about eValid and its architecture, about installation and licensing problems, about basic use and application, technical details of the product and the technology, and location of technical support material and documentation, etc.

  Our responses -- most often in email -- include explanations and references to relevant technical support and documentation pages. We request that basic technical support questions be submitted by use of the form that is available from the eValid browser:

  eValid: Help > E-mail Tech Support

• Incident Reporting:
  An anomaly, incorrect behavior, or unusual outcome often warrants making an incident report. This should be done using the form that is available from the eValid browser:

  eValid: Help > Documentation > Incident

  If you wish to include the script where you had difficulty, this should be done using form that is available from the eValid browser:

  eValid: Help > Send Script to eValid

  Create an incident report based on collection of script plus playback logs and any additional supporting material.

• Not Included in Technical Support
  While we wish it was otherwise, we do not have the resources to address questions or issues that involve commenting on, trying out, modifying or analyzing eValid scripts or logfiles, except as indicated above, or as supported with a technical support activity as outlined below.

  The same realistic and practical restriction applies to questions you may have about the underlying Windows Operating System, about its utilities and capabilities, about non-eValid applications, or about your own application(s), etc.

  To the limits of our ability we will provide non-product technical support at $125/hour. Or, if you choose, each incident (regardless of the amount of time involved) will be charged at the rate of $250/incident.