TestWorks Technical Support

Software Research is dedicated to providing superior support and outstanding product educational services. We work with you to ensure your success with our products.

Online
Product
Help

Answers to some of the most common questions about TestWorks in action are available in our Online Help Section.

User
Communication

Use our TestWorks Incident Report to report product problems or suggestions.

Existing and Future Users: Check out the most-recent issues of the monthly TestWorks Users' Memos. These give essential information for TestWorks users.

Technology
Access

Technical Bibliography: We offer a complete technical bibliography that contains the major technical references within the software testing field.

Glossary of Testing Terms: We offer a complete glossary of testing terms that pertain to use of TestWorks in YOUR testing application.

Technical
Support
Options

Technical Support Subscription: Software Research offers technical support of unparalleled quality and responsiveness -- we can answer most of your questions within 24 hours. Our optional per-year Subscription-Type Software Product Support Programs provide you with the most up-to-date software versions and a variety of other information that maximizes your value-add from TestWorks.

On-Site Technical Support: To ensure your software quality needs are met quickly, Software Research can supply a technical expert for on-site product installation and support.

Product Training: STW self-paced, hands-on training courses are given at Software Research or at your location in one-day two-day, three-day, and five-day sessions. These sessions are also available on a Public Access Schedule. Alternatively, we'll help you create your own test plan and teach you how to use STW products within your environment.

Seminars: At SR-sponsored software testing seminars, held during the year in various locations, our specialists and software engineers provide the latest information on software testing.  Call Software Research for the current schedule. Check our What's New for the latest information.

International
Distributors

TestWorks is supported by a network of international distributors.

Annual
Technical
Conference

Software Research Institute (a subsidiary of Software Research, Inc.) sponsors the annual International Software Quality Week conference and exhibition. This world-class event focuses on advances in software test technology, quality control, risk management, reverse engineering, software safety and test automation.

The annual TestWorks Users Group Meeting is held in conjunction with Quality Week.